UK Crisis Lines and Support Services | Mental Health and Wellness | Unwanted Life

UK Crisis Lines And Support

I got the idea to extend my Global Crisis Lines And Support into a UK Crisis Lines And Support list after joining a UK mental health group on Reddit. The UK Crisis Lines And Support page has topics that cover more than just crisis and general mental health support, offering more detailed information and support than was available on my Global Crisis Lines And Support page.

 

If I’ve missed any service you think should be listed here, let me know, especially for Northern Ireland and Scotland. You can do so either in the comments section or via my contact page.

 

I’ve split the information into separate sections again, just click the heading you want to look at and it’ll take you there.

 

Crisis

General Support Phone Lines

Email

Webchat

Message Boards and Forums

Specific Mental Health Conditions

Abuse

LGBT+

Addiction

Bereavement

Crime

Bullying

Learning Disabilities and Difficulties

 

Crisis

 

Childline

  • This is a UK crisis line, if you’re under 19 you can confidentially call Childline about any problem, big or small.
  • Opening hours: 24/7.
  • Call: 0800 1111.

 

Mermaids UK

  • Mermaids provide a helpline aimed at supporting transgender youth up to and including the age of 19.
  • Opening hours: 24/7.
  • Text: MERMAIDS to 85258.

 

Samaritans 

  • This is a UK crisis line for if you’re in distress and need support.
  • Opening hours: 24/7.
  • Call: 116 123 (UK and Republic of Ireland).

 

Shout

  • Shout is UK crisis text service, which is an affiliate of Crisis Text Line in the UK that provides free, confidential support via text.
  • Opening hours: 24/7.
  • Text: SHOUT to 85258.

 

The Mix

  • If you’re under 25 you can talk to The Mix through there UK crisis messenger service.
  • Opening hours: 24/7.
  •  Text: THEMIX to 85258.

 

YoungMinds Crisis Messenger

  • Is a UK crisis support service aimed a helping you if you’re experiencing a mental health crisis.
  • All texts are answered by trained volunteers, with support from experienced clinical supervisors.
  • Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile, and Telecom Plus.
  • Opening hours: 24/7.
  • Text: YM to 85258.

 

General Support Phone Lines

 

CALM (Campaign Against Living Miserably)

  • Offers support to young men in the UK who are down or in a crisis.
  • Opening hours: 17:00-midnight daily.
  • Call: Nationwide 0800 58 58 58 or for London 0808 802 58 58.

 

Mental Health Matters

  • Offers mental health support to those in their listed geographical areas.
  • Opening hours: Times vary depending on the location of the service applicable to you.
  • List of number and locations can be found here https://www.mhm.org.uk/helpline-webchat

 

Mind

  • Their team provide information on a range of topics.
  • Topics include: types of mental health problems; where to get help; medication and alternative treatments; and advocacy.
  • Opening hours: 9.00-18.00, Monday to Friday (except for bank holidays).
  • Call: 0300 123 3393.

 

Papyrus (Prevention of Young Suicide)

  • Offers confidential support to children and young people under the age of 35 who are experiencing thoughts of suicide, and to people concerned that a young person or child could be thinking about suicide.
  • Opening hours: 09.00-22.00 weekdays, 14.00-22.00 weekends, and 14.00-22.00 bank holidays.
  • Call: 0800 068 4141.

 

Rethink Mental Illness

  • Support and advice for people living with mental illness.
  • Opening hours: Weekdays at 09.30-16.00.
  • Call: 0300 5000 927.

 

SANE

  • The helpline is a confidential service for those aged 16+.
  • If you’re experiencing a mental health problem or supporting someone else, you can use this service.
  • Opening hours: 16.30–22.30 daily.
  • Call: 0300 304 7000.

 

Silverline

  • Aimed at people over 55.
  • Offers information, signposting, advice, place to talk, and befriending service to combat loneliness.
  • Opening hours: 24/7.
  • Call:  0800 4 70 80 90.

 

The Mix

  • If you’re under 25 you can talk to The Mix for free by phone.
  • Opening hours: 13:00-23:00 daily.
  • Call: 0808 808 4994.

 

YoungMinds

  • This is a parents support line.
  • Opening hours: Weekdays at 09.30-16.00.
  • Call: 0808 802 5544.

 

Email

 

Childline

 

Mind

  • Their team provide information on a range of topics.
  • Topics include: types of mental health problems; where to get help; medication and alternative treatments; and advocacy.
  • Opening hours: 9.00-18.00, Monday to Friday (except for bank holidays).
  • Email: info@mind.org.uk.

 

Papyrus (Prevention of Young Suicide)

  • Offers confidential support to children and young people under the age of 35 who are experiencing thoughts of suicide, and to people concerned that a young person or child could be thinking about suicide.
  • Opening hours: 09.00-22.00 weekdays, 14.00-22.00 weekends, and 14.00-22.00 bank holidays.
  • Response time: Unknown.
  • Email: pat@papyrus-uk.org.

 

Samaritans 

  • If you’re in distress and need support.
  • Response time: Within 24 hours.
  • Email: jo@samaritans.org.

 

The Mix

 

YoungMinds

 

Webchat

 

CALM (Campaign Against Living Miserably)

 

Childline

 

Mental Health Matters

 

The Mix

 

Message Boards And Forums

 

Childline

 

SANE

 

UK Crisis Lines and Support Services | Mental Health and Wellness | Unwanted Life

 

Specific Mental Health Conditions

 

Anxiety UK

Phone

  • Provides support to those with a diagnosed anxiety condition.
  • Opening hours: Weekdays 09.30-17.30.
  • Call: 03444 775 774.

Text

  • Opening hours: Weekdays 09.30-17.30.
  • Text: 07537 416905.

Webchat

  • Available on any page of their website, just look for the icon on the right side of the page.
  • Opening hours: Weekdays 09.30-17.30.
  • https://www.anxietyuk.org.uk.

Email

 

Alzheimer’s Society

  • They provides dementia support.
  • Opening hours: Monday-Wednesday 09.00-20.00, Thursday and Friday 09.00-17.00, and the weekend at 10.00-16.00.
  • Call: 0300 222 1122.

 

Beat

  • They help people with eating disorders.

Phone

  • Opening hours: Weekdays at 09.00-20.00 and weekends at 16.00-20.00, 365 days a year. 
  • Call: 0808 801 0677 (adults).
  • Call: 0808 801 0711 (for under-18s).
  • Call: 0808 801 0811 (students).

Webchat

Chat Room

 

Bipolar UK

  • They help people living with bipolar disorder.

Callback

  • They have a callback service, rather than a helpline, where you can arrange for them to call you back.
  • Response timeUnknown.
  • Email: info@bipolaruk.org.
  • Alternatively, you can talk to their chatbot to arrange a callback, whereby it’ll show you a list of slots you can book for your callback. The chatbot can be found on the bottom right of every page.
  • Type: I would like to speak to someone.

Support groups

 

Mood Swings

  • Aimed at anyone affected by a mood disorder, including friends, families and carers.  Their helpline is open 
  • Opening hours: 10.00-16.00 Monday to Friday.
  • Call: 0161 832 37 36.

 

No Panic

  • Supports people suffering from panic attacks and obsessive-compulsive disorder (OCD).

Phone

  • Opening hours: 10.00-22.00, daily.
  • Call: 0844 967 4848.

Email

 

OCD Action

  • Supports people with obsessive-compulsive disorder (OCD).

Phone

  • Opening hours: Weekdays at 09.30-17.00.
  • Call: 0845 390 6232.

Email

 

OCD UK

  • Offers support for those suffering from obsessive-compulsive disorder (OCD).

Phone

  • Opening hours: Weekdays at 09.00-17.00.
  • Call: 03332 127 890.

Email

 

Abuse

 

Freedom Charity

  • Aims to prevent child abuse, forced marriage, and dishonour based violence.

Phone

  • Opening hours: Unknown.
  • Call: 0845 607 0133.

Text

  • Opening hours: Unknown.
  • Text: “4freedom” to 88802.

 

Halo Project

  • Supports victims of honour-based violence, forced marriages, and female genital mutilation (FGM).

Phone

  • Opening hours: Unknown.
  • Call: 01642 683 045.

Email

 

Karma Nirvana

  • They support victims of honour-based abuse and forced marriage.
  • Opening hours: Weekdays 09.00-17.00.
  • Call: 0800 5999 247.

 

NSPCC

  • Child abuse support.

Phone

  • Opening hours: 24/7.
  • Call if you’re 18 and under: 0800 1111.
  • Opening hours: Weekdays at 08.00-22.00 and weekends at 09.00-18.00.
  • Call as a concerned adult about a child: 0808 800 5000.

Email

  • Email service for concerned adults about a child.
  • Response time: Unknown.
  • Email: help@nspcc.org.uk.

 

Refuge

  • Advice on dealing with domestic violence.
  • Opening hours: 24/7.
  • Call: 0808 2000 247.

 

Respect

  • An anonymous and confidential helpline for men and women who are perpetrators of abuse to their partners and families.

Phone

  • Opening hours: Weekdays 09.00-20.00.
  • Call: 0808 8024040.

Webchat

Email

  • Opening hours: Weekdays 09.00-20.00.
  • Email: info@respectphoneline.org.uk.

 

Respect Men’s advice line

  • Support for male victims of domestic abuse and those supporting them. They offer advice and emotional support to men who experience abuse, and signpost to other vital services that help keep them and their children safe.

Phone

  • Opening hours: Weekdays 09.00-20.00.
  • Call: 0808 8010327.

Webchat

  • Can be found on their home and contact pages.
  • Opening hours: Wednesday-Friday, 10.00-11.00 and 15.00-16.00.
  • Chat: https://mensadviceline.org.uk.

Email

 

Women’s Aid

  • National charity working to end domestic abuse against women and children.

Email

Webchat

Forum

 

LGBT+

 

Switchboard

  • Support for those that are apart of the LGBT+ community.

Phone

  • Phone operators all identify as LGBT+
  • Opening hours: 10.00–22.00 every day.
  • Call: 0300 330 0630.

Email

 

Mindline Trans+

  • This service run by Mind is a confidential emotional, mental health support helpline for people who identify as Transgender, Agender, Gender Fluid, and Non-binary.
  • Opening hours: Weekdays between 20.00–Midnight.
  • Call: 0300 330 5468.

 

Mermaids UK

  • Mermaids provide support for transgender youth up to and including the age of 19.

Phone

  • Opening hours: Weekdays between 09.00-21.00.
  • Call: 0808 801 0400.

Webchat

Email

 

Addiction

 

Alcoholics Anonymous

  • Are there to help people struggling with alcohol dependency. 

Phone

  • Opening hours: Unknown.
  • Call: 0845 769 7555.

Email

 

Gamblers Anonymous

  • They help people with gambling problems.
  • Opening hours: Unknown.
  • Call: 0330 094 0322.

 

Narcotics Anonymous

  • They support people with drug dependency issues.
  • Opening hours: Daily 10.00-midnight.
  • Call: 0300 999 1212.

 

Bereavement

 

Cruse Bereavement Care

  • To help people who’ve lost someone.

Phone

  • Opening hours: Monday and Friday 09.30-17.00, Tuesday-Thursday 09.30-20.00, and weekends 10.0014.00.
  • Call: 0808 808 1677.

Webchat

 

Crime

 

Rape Crisis

  • Offering sexual assault support in England and Wales.

Phone

  • Opening hours: 12.00-14.30 and 19.00-21.30 every day of the year
  • Call: 0808 802 9999.

Webchat

  • Support for women over 16.
  • Opening hours: Monday 14.00-16.30pm and 18.00-21.00, Tuesday 14.00-16.30 and 18.00-21.00, Wednesday 12.00-14.30 and 18.00-21.00,
    Thursday 12.00-14.30 and 18.00-20.30, and Friday 09.00-11.30
  • Chat: https://rapecrisis.org.uk/get-help/want-to-talk.

 

Victim Support

  • Confidential advice for victims of crime in England and Wales.

Phone

  • Opening hours: 24/7.
  • Call: 0808 168 9111.

Webchat

 

Bullying

 

National Bullying Helpline

  • They support people being bullying at work, school, and the NHS.
  • Opening hours: Weekdays 09.00-17.00.
  • Call: 0845 22 55 787.

 

Learning Disabilities And Difficulties

 

Child Autism UK

  • Advice and support about autism.
  • Opening hours: Unknown. 
  • Call: 01344 882248.

 

Mencap

  • Support for people with a learning disability, their families and carers.

Phone

  • Opening hours: Weekdays 08.00-18.00.
  • Call: 0808 808 1111.

Email

 

The British Dyslexia Association

  • Support those with dyslexia and provide information for those that think they might be.

Phone

  • Opening hours: Currently closed due to covid19.
  • Call: 0333 405 4567.

Email

 

  • Offer confidential information and advice about dyslexia and related subjects.

Phone

  • Opening hours: Mondays 13.00-17.00, Tuesdays 09.00-13.00, Wednesdays 14.00-18.00, Thursdays 09.00-13.00, and Fridays 09.00-13.00.
  • Call: 0115 924 6888.

Email

 

The National Autistic Society

  • They answer general questions about autism, signpost, and provide resources.
  • Opening hours: Weekdays 10.00-15.00.
  • Call: 0808 800 4104.

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